European Contact Centre
and Customer Service Awards

2020
1. místo v kategorii Responding in a Crisis - Best partnership solution – za spolupráci s Rohlik.cz
3. místo v kategorii Best Customer Service Team – Samsung
3. místo v kategorii Giving Something Back za CSR projekt realizovaný ve věznici pro Linku bezpečí

2019
2. místo v kategorii Best Outsourcing Partnership společně se Samsung

Czech Contact Center Award

2020
1.místo v kategorii Lidé za kampaň Boříme mýty
2.místo v kategorii Klienti za spolupráci s Rohlik.cz
2.místo v kategorii Technologie za projekt „Spokojený zákazník Samsung“
3.místo operátor roku – Šárka Štroblová
3.místo v kategorii Klienti za E-Promoter pro Samsung

2019
1.místo v kategorii Klienti za projekt Implementace Whatsapp komunikace ve spolupráci se  společností Samsung
2.místo v kategorii Klienti
2.místo v kategorii Technologie
3.místo v kategorii Klienti za projekt E-learning
3.místo v kategorii Lidé za projekt HR Daktela jako systém pro nábor uchazečů
3.místo v kategorii Technologie za projekt Cloudové řešení pro analýzy a hodnocení velkých objemů nahrávek v Conectartu

2018
1.místo v kategorii Inbound projekty za aplikaci VizionAR
1.místo v kategorii Zvláštní projekty za aplikaci VizionAR
2.místo kategorii New Media za HR Chatbot
2.místo v kategorii Outbound projekty za projekt HR Chatbot

2017
1.místo v kategorii Outbound projekty za technologie Speech To Text
3.místo v kategorii Inbound projekty za program na plánování směn Aristotelos

2015
1.místo v kategorii Inbound projekty za linku 1188

Conectart

Conectart is your
future connection

Customers are the alpha and omega of any business. We not only bring you new customers, but even more importantly, give them the best care once they’re with you.



About us

Why beat around the bush? We’re simply the largest contact centre provider in the Czech Republic. We deliver a wide range of BPO (Business Process Outsourcing) services to our clients, including complete customer care, new customer acquisition, lead generation and back-office services.
We use omnichannel communication to give customers the best service whenever and wherever they need it. This means that we operate on different, interconnected channels that are available 24/7.
We are also dedicated to busting the call centre myths that exist in the public and in companies.
Check out the myths

Why outsourcing?

Some of the most common misconceptions we hear about our services include the idea that that having an in-house internal call centre is more profitable than outsourcing it, that data won’t be safe with an external company, that it is more difficult to manage teams and harder to control the service quality level. Let's take a look at how and why all of these myths are wrong.
  • Myths

    Is it more expensive?
    It's not! Unless you’re comparing the price to just the basic hourly wage. When you add in the cost of payroll, absences, facilities, equipment, as well as recruiting, training and technology, we are much more efficient - and therefore cheaper, by up to 40%!

    Petr Studnička
    CEO, Conectart
    Petr Studnička
    Petr has more than twenty years of experience in telemarketing in the Czech, Slovak and Polish markets. In 2015, he became the Sales Director of Conectart and since 2017 he has been its CEO.
    01
  • Myths

    Will my data be safe?
    Yes! At Conectart, we invest a lot of effort and resources into security, and we’ve been certified with the ISO:27001 security standard, which is a level that not even all banks achieve. We are dedicated to maintaining the highest standards and if there’s a problem the entire company takes responsibility for the safety of your data.

    Karel Šlechta
    Division Director, Conectart
    Karel Šlechta
    Karel has over 14 years of call centre experience and successfully managed the company Quality Brands, which Conectart acquired in 2018. He is responsible for our Moravian branches.
    02
  • Myths

    Is it harder to manage people?
    Thanks to the diversity of projects and employees, we are extremely flexible and are able to follow the client's instructions to the letter. In fact, management is easier for the client because their managers don't have to worry about executive management tasks and can focus solely on targets and budget.

    Jan Kokeš
    Division Director, Conectart
    Jan Kokeš
    Honza worked for Telefónica O2 for 15 years, so he’s familiar with call centre management, operator development and training, as well as project management. His division and team members work on various Czech as well as international projects.
    03
  • Myths

    Isn't it hard to control the quality?
    Absolutely not! We report the results of our work regularly and in detail. Moreover, thanks to Speech To Text technology, we can effectively control the quality on all of our projects. All the metrics by which the cooperation is measured are known upfront and our KPIs are always linked to these key indicators.

    Petra Vaverková
    Division Director, Conectart
    Petra Vaverková
    Petra has been working in the call centre industry for almost 10 years. She has been with Conectart since its beginning. She has worked as an agent, Team Leader and Project Manager. Her division includes the 1188 line among many other large and complex projects.
    04

Myths

1 from 4
  • Is it more expensive?
    It's not! Unless you’re comparing the price to just the basic hourly wage. When you add in the cost of payroll, absences, facilities, equipment, as well as recruiting, training and technology, we are much more efficient - and therefore cheaper, by up to 40%!

    Petr Studnička
    CEO, Conectart
    Petr Studnička
    Petr has more than twenty years of experience in telemarketing in the Czech, Slovak and Polish markets. In 2015, he became the Sales Director of Conectart and since 2017 he has been its CEO.
  • Will my data be safe?
    Yes! At Conectart, we invest a lot of effort and resources into security, and we’ve been certified with the ISO:27001 security standard, which is a level that not even all banks achieve. We are dedicated to maintaining the highest standards and if there’s a problem the entire company takes responsibility for the safety of your data.

    Karel Šlechta
    Division Director, Conectart
    Karel Šlechta
    Karel has over 14 years of call centre experience and successfully managed the company Quality Brands, which Conectart acquired in 2018. He is responsible for our Moravian branches.
  • Is it harder to manage people?
    Thanks to the diversity of projects and employees, we are extremely flexible and are able to follow the client's instructions to the letter. In fact, management is easier for the client because their managers don't have to worry about executive management tasks and can focus solely on targets and budget.

    Jan Kokeš
    Division Director, Conectart
    Jan Kokeš
    Honza worked for Telefónica O2 for 15 years, so he’s familiar with call centre management, operator development and training, as well as project management. His division and team members work on various Czech as well as international projects.
  • Isn't it hard to control the quality?
    Absolutely not! We report the results of our work regularly and in detail. Moreover, thanks to Speech To Text technology, we can effectively control the quality on all of our projects. All the metrics by which the cooperation is measured are known upfront and our KPIs are always linked to these key indicators.

    Petra Vaverková
    Division Director, Conectart
    Petra Vaverková
    Petra has been working in the call centre industry for almost 10 years. She has been with Conectart since its beginning. She has worked as an agent, Team Leader and Project Manager. Her division includes the 1188 line among many other large and complex projects.

Proof instead of promises

3 days

On average, a complete recruitment cycle with us will take a total of three days
24 hours

We are able to start an entire project with recruitment and training within 24 hours
80%

We were able to convert 80% of agents to Home Office within one week
52 hours

We managed to launch a crisis line with 25 operators in 52 hours

Award winning service

ECCCSA
The European Contact Centre and Customer Service Awards (ECCCSA) is a premium European award for contact centres. It focuses primarily on organisations that value their people, continuously innovate their recruitment processes and place customer satisfaction at the top of their agenda. Being a winner of this award is a great honour, not least because it is one of the longest running competitions of its type.
Overview of our awards
CCCA
The Czech Contact Centre Award is a competition organized by ADMEZ (Association of Direct Marketing, E-commerce and delivery). The aim is to not only compare the quality of the competition entries, but also to build a positive image of the industry. The expert jury evaluates projects in the field of active and passive communication, contact centre technologies, education and training of agents as well as the use of new media.
Overview of our awards

What do our clients say?

  • Samsung
    Samsung
    "When choosing a partner to provide customer care and contact centre services, the key for us was not only quality and reliability, but also the ability to innovate. Since the beginning of our cooperation, we have been constantly improving the customer experience across our product portfolio in the Czech and Slovak markets. Together we were one of the first brands in Europe to launch a WhatsApp communication channel."
    Jan Procházka
    Head of Service, Samsung Electronics Czech and Slovak
    01
  • Česká spořitelna
    Česká spořitelna
    "We have been working with Conectart since 2015. We appreciate the high flexibility of the services, thanks to which we can efficiently respond to the current market situation, improve the quality of our products and services and be even more accessible. The most valuable thing we have as a bank is and always will be our clients. That is why we insist on perfect service and the best care for them."
    Přemysl Šťastný
    External Call Center Manager, Česká spořitelna, a.s.
    02
  • Vodafone
    Vodafone
    "Our cooperation started in January 2019. Conectart is now also our strategic partner in business customer care. We particularly value their proactive approach, the implementation of innovations, and the stable and highly professional team. And based on the operational indicators, it has been a reliable partner that consistently achieves excellent performance in terms of the set KPIs."
    Natálie Příhodová
    Customer Care & Telesales Partner Manager, Vodafone
    03
1 from 3
  • Samsung
    "When choosing a partner to provide customer care and contact centre services, the key for us was not only quality and reliability, but also the ability to innovate. Since the beginning of our cooperation, we have been constantly improving the customer experience across our product portfolio in the Czech and Slovak markets. Together we were one of the first brands in Europe to launch a WhatsApp communication channel."
    Samsung
    Jan Procházka
    Head of Service, Samsung Electronics Czech and Slovak
  • Česká spořitelna
    "We have been working with Conectart since 2015. We appreciate the high flexibility of the services, thanks to which we can efficiently respond to the current market situation, improve the quality of our products and services and be even more accessible. The most valuable thing we have as a bank is and always will be our clients. That is why we insist on perfect service and the best care for them."
    Česká spořitelna
    Přemysl Šťastný
    External Call Center Manager, Česká spořitelna, a.s.
  • Vodafone
    "Our cooperation started in January 2019. Conectart is now also our strategic partner in business customer care. We particularly value their proactive approach, the implementation of innovations, and the stable and highly professional team. And based on the operational indicators, it has been a reliable partner that consistently achieves excellent performance in terms of the set KPIs."
    Vodafone
    Natálie Příhodová
    Customer Care & Telesales Partner Manager, Vodafone

Contact Form

If you’re interested in our services and would like to find out more, please contact us using the contact form. Our sales team will get in touch with you as soon as possible.
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Why work with us?

Flexibility, a great way to gain experience, opportunities for career growth and training, working from home, a modern dynamic working environment and friendly atmosphere. And that's not all!
Interested in working with us?
Have a look at our open positions here.
Many people have a bad impression of what it’s like to work in a call centre - which is why we’ve created the bustingthemyths.cz website, where we try to break down the prejudices about our work with the help of our employees and show the reality of working in a modern call center.