European Contact Centre
and Customer Service Awards
and Customer Service Awards
2023
Highly Commended Award special recognition Highly Commended Award in the category of Most Effective Application of Technology
2022
2nd place in the "Giving Something Back" category for CSR projects for the Czech Police and the Safety Line
2021
1st place in the Innovation and Technology category for crisis management of the project with Rohlik.cz e-shop
3rd place for CSR projects with Linka bezpečí
3rd place in the Best Cross-Functional Collaboration category for the Census 2021 project
3rd place in the Small Customer Teams category for the project with Samsung Electronics
2020
1st place in the category Responding in a Crisis - Best partnership solution - for cooperation with Rohlik.cz
3rd place in the category Best Customer Service Team - Samsung
3rd place in the Giving Something Back category for a CSR project implemented in a prison for Linka bezpečí
2019
2nd place in the Best Outsourcing Partnership category together with Samsung
Czech Contact Center Award
2021
2nd place in the Client category for the Census 2021 project
3rd place in the Contact Centre Personality category - Petra Boumová
3rd place in the Technology category for the Smart IVR project for the Samsung customer service line
2020
1st place in the People category for the Breaking Myths campaign
2nd place in the Clients category for cooperation with Rohlik.cz
2nd place in the Technology category for the project "Satisfied Samsung Customer"
3rd place in the Clients category for E-Promoter for Samsung
3rd place Operator of the Year - Šárka Štroblová
2019
1st place in the Clients category for the project Implementation of Whatsapp communication in cooperation with Samsung
2nd place in the Clients category
2nd place in the Technology category
3rd place in the Clients category for the E-learning project
3rd place in the People category for the project HR Daktela as a system for recruiting candidates
3rd place in the Technology category for the project Cloud solution for analysis and evaluation of large volumes of recordings in Conectart
2018
1st place in the Inbound Projects category for the VizionAR application
1st place in the Special Projects category for the VizionAR application
2nd place in the New Media category for HR Chatbot
2nd place in the Outbound Projects category for HR Chatbot
2017
1st place in the Outbound Projects category for Speech To Text
3rd place in the Inbound Projects category for the Aristotelos shift scheduling software
2015
1st place in the Inbound Projects category for 1188
Conectart is your
future connection
Customers are the alpha and omega of any business. We not only bring you new customers, but even more importantly, give them the best care once they’re with you.
About us
Why beat around the bush? We’re simply the largest contact centre provider in the Czech Republic. We deliver a wide range of BPO (Business Process Outsourcing) services to our clients, including complete customer care, new customer acquisition, lead generation and back-office services.
We use omnichannel communication to give customers the best service whenever and wherever they need it. This means that we operate on different, interconnected channels that are available 24/7.
We are also dedicated to busting the call centre myths that exist in the public and in companies.
Check out the myths
Why outsourcing?
Some of the most common misconceptions we hear about our services include the idea that that having an in-house internal call centre is more profitable than outsourcing it, that data won’t be safe with an external company, that it is more difficult to manage teams and harder to control the service quality level. Let's take a look at how and why all of these myths are wrong.
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Myths
Is it more expensive?It's not! Unless you’re comparing the price to just the basic hourly wage. When you add in the cost of payroll, absences, facilities, equipment, as well as recruiting, training and technology, we are much more efficient - and therefore cheaper, by up to 40%!
Petr Studnička
CEO, Conectart
Petr has more than twenty years of experience in telemarketing in the Czech, Slovak and Polish markets. In 2015, he became the Sales Director of Conectart and since 2017 he has been its CEO.01 -
Myths
Is it harder to manage people?Thanks to the diversity of projects and employees, we are extremely flexible and are able to follow the client's instructions to the letter. In fact, management is easier for the client because their managers don't have to worry about executive management tasks and can focus solely on targets and budget.
Václav Nedbal
Manager CC, Conectart
Václav worked his way up from operator to team leader to project manager. In 8 years of career growth, he has been through various projects and we can say that he knows Conectart like the back of his hand. He has trodden the path with integrity. He now manages the Olomouc office in addition to our largest office in Kolín.02 -
Myths
Will my data be safe?Yes! At Conectart, we invest a lot of effort and resources into security, and we’ve been certified with the ISO:27001 security standard, which is a level that not even all banks achieve. We are dedicated to maintaining the highest standards and if there’s a problem the entire company takes responsibility for the safety of your data.
Daniel Kittnar
Division Director, Conectart
Daniel is our Division Director. He is a customer care expert with experience in telecommunications, banking and insurance. He has extensive experience in internal call centers, so he has a great understanding of client needs. He is responsible for CSR, international projects as well as our flagship project, Samsung.03 -
Myths
Isn't it hard to control the quality?Absolutely not! We report the results of our work regularly and in detail. Moreover, thanks to Speech To Text technology, we can effectively control the quality on all of our projects. All the metrics by which the cooperation is measured are known upfront and our KPIs are always linked to these key indicators.
Petra Vaverková
Division Director, Conectart
Petra has been working in the call centre industry for almost 10 years. She has been with Conectart since its beginning. She has worked as an agent, Team Leader and Project Manager. Her division includes the 1188 line among many other large and complex projects.04 -
Myths
Is it more expensive?It's not! Unless you’re comparing the price to just the basic hourly wage. When you add in the cost of payroll, absences, facilities, equipment, as well as recruiting, training and technology, we are much more efficient - and therefore cheaper, by up to 40%!
Ľubomír Hurban
Country Manager, Conectart
Ľubomír has more than 15 years of experience in customer care, which is why he is our Country Manager in Slovakia, where he manages a team of more than 100 operators. He has been working for many years in the telecommunications, banking and insurance sectors, where he provides the biggest players in the market with impeccable support.05 -
Myths
Is it harder to manage people?Thanks to the diversity of projects and employees, we are extremely flexible and are able to follow the client's instructions to the letter. In fact, management is easier for the client because their managers don't have to worry about executive management tasks and can focus solely on targets and budget.
Grzegorz Pięciak
Country Manager, Conectart
Grzegorz is our experienced Country Manager in Poland. With more than 11 years of experience in customer care, he has acquired the know-how to help him manage a team of 250 operators and our clients in areas such as banking, telecommunications, insurance and streaming services.06
Myths
1 from 6
-
Is it more expensive?It's not! Unless you’re comparing the price to just the basic hourly wage. When you add in the cost of payroll, absences, facilities, equipment, as well as recruiting, training and technology, we are much more efficient - and therefore cheaper, by up to 40%!
Petr Studnička
CEO, Conectart
Petr has more than twenty years of experience in telemarketing in the Czech, Slovak and Polish markets. In 2015, he became the Sales Director of Conectart and since 2017 he has been its CEO. -
Is it harder to manage people?Thanks to the diversity of projects and employees, we are extremely flexible and are able to follow the client's instructions to the letter. In fact, management is easier for the client because their managers don't have to worry about executive management tasks and can focus solely on targets and budget.
Václav Nedbal
Manager CC, Conectart
Václav worked his way up from operator to team leader to project manager. In 8 years of career growth, he has been through various projects and we can say that he knows Conectart like the back of his hand. He has trodden the path with integrity. He now manages the Olomouc office in addition to our largest office in Kolín. -
Will my data be safe?Yes! At Conectart, we invest a lot of effort and resources into security, and we’ve been certified with the ISO:27001 security standard, which is a level that not even all banks achieve. We are dedicated to maintaining the highest standards and if there’s a problem the entire company takes responsibility for the safety of your data.
Daniel Kittnar
Division Director, Conectart
Daniel is our Division Director. He is a customer care expert with experience in telecommunications, banking and insurance. He has extensive experience in internal call centers, so he has a great understanding of client needs. He is responsible for CSR, international projects as well as our flagship project, Samsung. -
Isn't it hard to control the quality?Absolutely not! We report the results of our work regularly and in detail. Moreover, thanks to Speech To Text technology, we can effectively control the quality on all of our projects. All the metrics by which the cooperation is measured are known upfront and our KPIs are always linked to these key indicators.
Petra Vaverková
Division Director, Conectart
Petra has been working in the call centre industry for almost 10 years. She has been with Conectart since its beginning. She has worked as an agent, Team Leader and Project Manager. Her division includes the 1188 line among many other large and complex projects. -
Is it more expensive?It's not! Unless you’re comparing the price to just the basic hourly wage. When you add in the cost of payroll, absences, facilities, equipment, as well as recruiting, training and technology, we are much more efficient - and therefore cheaper, by up to 40%!
Ľubomír Hurban
Country Manager, Conectart
Ľubomír has more than 15 years of experience in customer care, which is why he is our Country Manager in Slovakia, where he manages a team of more than 100 operators. He has been working for many years in the telecommunications, banking and insurance sectors, where he provides the biggest players in the market with impeccable support. -
Is it harder to manage people?Thanks to the diversity of projects and employees, we are extremely flexible and are able to follow the client's instructions to the letter. In fact, management is easier for the client because their managers don't have to worry about executive management tasks and can focus solely on targets and budget.
Grzegorz Pięciak
Country Manager, Conectart
Grzegorz is our experienced Country Manager in Poland. With more than 11 years of experience in customer care, he has acquired the know-how to help him manage a team of 250 operators and our clients in areas such as banking, telecommunications, insurance and streaming services.
Proof instead of promises
3 days
On average, a complete recruitment cycle with us will take a total of three days
24 hours
We are able to start an entire project with recruitment and training within 24 hours
80%
We were able to convert 80% of agents to Home Office within one week
52 hours
We managed to launch a crisis line with 25 operators in 52 hours
Award winning service
The European Contact Centre and Customer Service Awards (ECCCSA) is a premium European award for contact centres. It focuses primarily on organisations that value their people, continuously innovate their recruitment processes and place customer satisfaction at the top of their agenda. Being a winner of this award is a great honour, not least because it is one of the longest running competitions of its type.
Overview of our awards
The Czech Contact Centre Award is a competition organized by ADMEZ (Association of Direct Marketing, E-commerce and delivery). The aim is to not only compare the quality of the competition entries, but also to build a positive image of the industry. The expert jury evaluates projects in the field of active and passive communication, contact centre technologies, education and training of agents as well as the use of new media.
Overview of our awards
What do our clients say?
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"We have been working with Conectart since 2015. We appreciate the high flexibility of the services, thanks to which we can efficiently respond to the current market situation, improve the quality of our products and services and be even more accessible. The most valuable thing we have as a bank is and always will be our clients. That is why we insist on perfect service and the best care for them."Přemysl Šťastný
External Call Center Manager, Česká spořitelna, a.s.01 -
"Our cooperation started in January 2019. Conectart is now also our strategic partner in business customer care. We particularly value their proactive approach, the implementation of innovations, and the stable and highly professional team. And based on the operational indicators, it has been a reliable partner that consistently achieves excellent performance in terms of the set KPIs."Natálie Příhodová
Customer Care & Telesales Partner Manager, Vodafone02 -
"We launched the Driverama project in 2021 on the German market and when selecting a customer service partner, we focused mainly on reliability and high quality of service that clients in Germany are used to. So we decided to choose Conectart. We are satisfied with the cooperation both in terms of the aforementioned quality and in terms of proactivity and drive for innovation, which are extremely important to us."Petr Havel
Group CC Director, Driverama03
1 from 3
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"We have been working with Conectart since 2015. We appreciate the high flexibility of the services, thanks to which we can efficiently respond to the current market situation, improve the quality of our products and services and be even more accessible. The most valuable thing we have as a bank is and always will be our clients. That is why we insist on perfect service and the best care for them."
Přemysl Šťastný
External Call Center Manager, Česká spořitelna, a.s. -
"Our cooperation started in January 2019. Conectart is now also our strategic partner in business customer care. We particularly value their proactive approach, the implementation of innovations, and the stable and highly professional team. And based on the operational indicators, it has been a reliable partner that consistently achieves excellent performance in terms of the set KPIs."
Natálie Příhodová
Customer Care & Telesales Partner Manager, Vodafone -
"We launched the Driverama project in 2021 on the German market and when selecting a customer service partner, we focused mainly on reliability and high quality of service that clients in Germany are used to. So we decided to choose Conectart. We are satisfied with the cooperation both in terms of the aforementioned quality and in terms of proactivity and drive for innovation, which are extremely important to us."
Petr Havel
Group CC Director, Driverama
Contact Form
If you’re interested in our services and would like to find out more, please contact us using the contact form. Our sales team will get in touch with you as soon as possible.
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Why work with us?
Flexibility, a great way to gain experience, opportunities for career growth and training, working from home, a modern dynamic working environment and friendly atmosphere. And that's not all!
Interested in working with us?
Have a look at our open positions here.
Have a look at our open positions here.
Many people have a bad impression of what it’s like to work in a call centre - which is why we’ve created the bustingthemyths.cz website, where we try to break down the prejudices about our work with the help of our employees and show the reality of working in a modern call center.
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